My internet went out sometime on sunday night and I wasted an hour on hold before having to goto bed cause it was late.

My wife called on monday and they sent me an email w\ a UPS tracking number for a new router they were sending out to us.. ok! great. Tuesday, no router... owell, wait til wednesday.

My wife calls back yesterday and they tell her that the routers are not in stock and that it will not ship out until the 31st... are you fucking kidding me? no internet for 2+ weeks? that just doesn't work...

so, i jump on their website and do a tech support chat session and this guy assures me that the router actually shipped yesterday, despite ups's website not showing any results for the tracking number verizon gave me. The guy tells me it will arrive on wednesday for sure.

Wednesday/yesterday : No router... so, I give them a call and now this guy tells me close to what they told my wife before, the order shows pending and he doesn't know where the router is or if they're in stock, or on back order... despite this though, he goes on to tell me that the router will ship that night and get to me today... srsly?

my response to him was immediately to ask him why I've at that point been given 3 completely different answers to the same question.


Anyhow, my internet was back working somehow so i'm not too worried about it, but it was not working monday or tuesday.

On a plus note, they did offer my wife some kind of internet/tv package w\ 25/10mbps internet speed for $79...which I think I will do.