I think I stand by my initial reaction.
I'm really happy Phil was able to help the XBox Live guy get through to Microsoft (seriously, everyone harps on Dr. Phil but he really does help people), but it seems like most of the people he had on that show didn't understand that "getting your feelings hurt" on the internet isn't reason for legal involvement. Two entirely different cases were presented on that episode under one catch-all term. One person was targeted and violently threatened, and the other was just subjected to the same kind of bullying that's always existed, just in a different medium.
It annoyed me that the only person to understand the issue correctly was that weird lady with a taste for unfunny jokes.