Bad Customer service...

[Buffalobiian]

Were these girls hot?

One or two were. "Hotness" covered a broad spectrum that time.

I've found that a successful tech at the mid to low levels needs to be as much a customer service person as a tech. The real tech gurus often advance quickly into more technical areas, which is good because they were terrible at relaying information to the typical uneducated user without making the user feel dumb and upset.

That's true. I often find that it's the mid level techs with good customer service who end up with, or keeping store management positions. It applies to a lesser extent to behind-the-scene services such as phone support. I often find email support replies to have, not awful, but less than graceful English.