So...colossal bug importing faces from characters you started in ME1. Now acknowledged by Bioware. Basically, if you started ME1 and ported the character through to ME2, you have to either remake the face completely in ME3, or struggle to get the face-code out and then tweak what is missing. Either way, it's not going to look right (see the examples in the bioware forums threads).

As absolutely insane as it sounds, that ME3 face import bug is so demoralizing that I think I'm just not even going to bother playing it today.

I put in the serial codes for all the collectors edition stuff and DLC, I put in the Online pass code, I've rebooted the game three times without starting to play it (roughly 30 minutes), and then I import my character, and it tells me that I have to re-create the face. I check online, everyone has this issue, not just 360 players.

Not worth it. The fact that an issue of this magnitude never got caught before the game went gold (not to mention never caught before it shipped) is pretty much unbelievable. WTF happened to QC Bioware?