Lo, Animeniax, defender of the weak and oppressed on the internet! I really don't think Bioware is going to have sex with you because you're protecting them. But I'm certain that they're very gracious you're doing your best to mitigate this issue for them. Maybe they'll give you an honorary vice-presidency at the company!
Call it a "trifling" issue, but it should be a huge embarrassment to Bioware. A mistake like this is immediately apparent upon starting the game. How it ever made it past beta testing should be alarming for a company of Bioware's experience and reputation.
It doesn't hurt PS3 players who started with ME2, doesn't hurt late adopters who followed the hype and started with ME2, doesn't hurt players who don't give a shit and just play with the defaults, it only hurt the players who have supported the series from the very beginning on PC and xbox and used the customization features that Bioware games are known for. It hurts their devoted fans, and that's why it is a significant issue. The fact that they never caught this problem before the game went gold, that's a big issue.